General Conditions of Use
General Conditions of Use
Dorsett - Your Rewards (hereinafter referred to as the “Programme”) is a loyalty programme designed to reward guests for staying at a Dorsett, Dao by Dorsett or d.Collection hotels participating in the Programme as set out in Appendix 1 (the “Participating Hotels”) under Dorsett Hospitality International Limited and its subsidiaries, associated companies and affiliates (“Dorsett”). The following terms and conditions are intended to protect guests who successfully enrol in the Program (“Members” and “Membership” shall be construed accordingly). Should you require further clarification, please do not hesitate to contact our Programme Administrator at email@example.com or log on to www.dorsett-yourrewards.com (hereinafter referred to as the “Programme Website”).
A guest may join the Programme in any one of the following ways:
By participating in the Programme and taking advantage of its benefits, you agree that:
Members must accept this General Conditions of Use, the Personal Information Collection Statement and the Personal Data Privacy Statement and Security Policy on the Programme Website , either online or at the hotel.
Once accepted, Member will benefit fully from all the Programme services, including access to the different functions of the Programme Website (such as accessing the Programme, checking his/her Membership account, redeeming points earned under the Programme (“Programme Points”), etc.).
The Programme Membership is only open to individuals resident in the countries in which the Programme is permitted to operate by law.
An “Eligible Stay” refers to a stay by a Member when:
An Eligible Stay allows a Member to earn Programme Points and accumulate room nights (“Eligible Nights”) for earning one of the status levels under the Programme (hereinafter referred to as the “Member Status”) to enjoy the many different benefits and privileges under the different status levels.
An Eligible Stay is not bound by the means of payment i.e. regardless of who the room is paid by or how the room is paid for, as long as the Member actually stays in any of the Participating Hotels that will be deemed Eligible Stay.
Member can collect Programme Points and Eligible Nights for up to three rooms, including the room Member is staying in or stayed in plus a maximum of two additional rooms that are/ were occupied by other parties provided that (i) Member has/ had made these room reservations; (ii) Member is staying/ stayed in another room in the same Participating Hotel during the same period; and (iii) that the additional room(s) is /are/ was/ were not occupied by another Member.
In the event the expenses related to the Eligible Stay are/ were partly paid by cash and partly redeemed by Programme Points, only the part that is paid by cash will be eligible for Programme Points.
Only stays booked at Eligible Rates via an authorized Dorsett distribution channel are entitled to earn Programme Points. The eligible reservation channels include:
# Eligible stays do not include stays booked via a reseller tour operator or through unauthorized travel agents on online travel websites. These stays do not enable the Member to earn Programme Points or to collect Eligible Nights to obtain a Member Status.
Member’s redeemed stay(s) including but not limited to complimentary stay, partially paid by cash and partially settled by Programme Points (except the part that is paid by cash), and birthday stay will not be entitled to earn Programme Points .
Minimum qualified rate will apply on point issuance for a third party booking channel. This differs from hotel to hotel and may change due to various conditions including the booking source, promotion offers and seasonality. Minimum qualify rate does not apply to bookings that are made with hotels directly, except for Dorsett Grand Labuan Hotel and the Hong Kong hotels.
In the event a stay is for more than one (1) night, the average daily room rate will be used as the Eligible Rate.
All cancelled and no-show bookings will not accrue any Points or Eligible Nights even if the bookings are fully paid.
When Member has an Eligible Stay at one of the Participating Hotels and this stay includes at least one paid night, the Member’s account is credited with Programme Points corresponding to the stay.
Points are calculated based on the expenses related to the Eligible Stay (refer to Section 2 above), excluding service charge, tax, VAT or GST. The Eligible Stay must be settled in full. In other words, the payment must have been accepted and confirmed by the Participating Hotel.
A guest must already be a Member at the time of stay in order to earn Programme Points.
Programme Points are valid for 18 months from date of issuance and are cancelled at the end of the 18th month, e.g.if Programme Points are earned on 15 September 2018, the expiry date for the Programme Points would be 30 March 2020.
Each Eligible Booking Channel (refer to Section 3 above) has its own Programme Points generosity scale to earn Programme Points, as shown in the table below:
Programme Points have no monetary value. Under no circumstances can unused Programme Points be encashed.
The Programme Points are credited to Members as long as they stay in a Participating Hotel. Only one (1) Member will be credited Programme Points per room. If two or more Members are sharing a room, it is the Member’s responsibility to advise the hotel at the time of reservation as to which Member’s account the Programme Points should be credited to.
Footnotes 1-9 are detailed in Appendix 2.Members can log on to the Programme Website to redeem a stay or reward with Programme Points.
Terms and conditions apply to the Member benefits - please refer to Appendix 2 - “Member Benefits Terms and Conditions”.
Programme Points are strictly personal. Members must check in personally for stay at the redeemed rooms.
Monthly activity statements are available on the Programme Website.
13.1.1 Missing Programme Points
If a Member notes that his/her Programme Points have not been credited for the Eligible Stay, the Member may submit a claim form which is available at the Programme Website or email to the Programme Administrator via firstname.lastname@example.org for an official claim within 30 days following the Eligible Stay’s check out date. Claim form submitted after 30 days of the Eligible Stay would not be processed.
For the claim to be processed, the Member must attach a copy of the paid invoice from the relevant Participating Hotel. This invoice must not include handwritten modifications. Only the document printed by the Participating Hotel is acceptable and must be issued in the name of the Member making the claim.
Once a claim is proved to be justified, the correct number of Programme Points will be credited to the Member’s account along with the appropriate number of Eligible Nights for the calendar year during which the stay took place. If being awarded the correct number of Eligible Nights would have enabled the Member to achieve a different Member Status level in accordance with the rules detailed in the “Member Benefits” section below, the Member will be awarded that Member Status level for the remainder of the then current calendar year.
13.1.2 Disputes on Used Programme Points
Under no circumstances can used Programme Points be re-credited to Members.
If a Member used the Programme Points to redeem a stay, then in the event of:
13.2 Claims with Partners
Redemption of Programme partner rewards / certificates /points will be governed by individual partner’s policies,terms and conditions which are published and viewable by Members on the Programme Website before redemption. Member agrees that Dorsett will not be liable for any disputes that Member and the Programme partners may have in relation to the use, availability and quality of the products or services that the Programme partners offer. In the event any Member transfers the use of Programme partner rewards / certificates /points (if permitted by the Programme partner’s terms and conditions), this clause shall also apply to the transferee.
The Programme Points, once converted into a Programme partner rewards / certificates / points , will under no circumstances be converted back into the Programme Points.
14.2 The rule is one Membership Card per Member.
14.3 Member must not disclose his/her Membership account password to any other party. Member accepts responsibility for all transactions and operations to and from his/her Membership account.
14.4 In the event of loss or theft of his/her electronic Membership Card, Member must notify the Programme Administrator and submit an application for a new Membership card through the “Receive your card by email” section of the Member account on the Programme Website.
14.5 A valid e-mail address is one of the requirements for successful enrolment into the Programme. Two or more Members should not use the same email address. By joining the Programme, Member agrees to receive electronic communications relating to the operation of, and services offered by, the Programme, including information messages, Programme Points statements and information regarding the operation of the Member's account. If the Member no longer wishes to receive this information, which is considered essential for the Programme operation, Member shall follow the Membership cancellation procedure to exit the Programme.
14.6 Members accept that the Programme may be modified, totally or partially, at any time by Dorsett.
14.7 The safekeeping of the rewards /certificates issued by the Participating Hotels or the Programme partners is the sole responsibility of the Member. There shall be no replacement of rewards /certificates.
14.8 The Programme Administrator reserves the right to correct any Member statements or Programme Point accruals or balances that are incorrect due to processing errors.
14.9 Dorsett reserves the right to amend the rules, restrictions, programme benefits, and special offers without notice and to terminate the Programme at any time.
14.10 Programme partner rewards / certificates /points and the Participating Hotels’ benefits may be subject to taxes. Such taxes are the sole responsibility of the Member who is the recipient of the said benefit or reward.
14.11The Programme Administrator reserves the right to adjust the values of the Programme Points as and when necessary to reflect changing market conditions.
14.12 Fraud or abuse concerning the Programme or reward usage is subject to appropriate administrative and/or legal action by Dorsett.
14.13 This Programme is void where prohibited by law.
14.14 All interpretations of the Programme’s General Conditions of Use shall be at the sole discretion of Dorsett. In the event of any dispute, Member agrees to submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region .
Appendix 1: The Participating Hotels as of March 2023
Dorsett Kwun Tong, Hong Kong
Dorsett Mong Kok, Hong Kong
Dorsett Tsuen Wan, Hong Kong
Dorsett Wanchai, Hong Kong
Cosmo Hotel, Hong Kong
Lan Kwai Fong Hotel @ Kau U Fong, Hong Kong
Dorsett Grand Chengdu, Mainland China
Dorsett Shanghai, Mainland China
Dorsett Wuhan, Mainland China
Dorsett Grand Labuan, Malaysia
Dorsett Grand Subang, Malaysia
Dorsett Kuala Lumpur, Malaysia
Dorsett Putrajaya, Malaysia
Dorsett Hartamas Kuala Lumpur
Dorsett Singapore, Singapore
Dao by Dorsett AMTD Singapore, Singapore (From 14 November 2022)
Dorsett City London, United Kingdom (till 13 March 2023)
Dorsett Shepherds Bush London, United Kingdom
Dao by Dorsett West London, United Kingdom
Dorsett Gold Coast, Australia
Appendix 2 : Member Benefits Terms and Conditions